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Chapter 1:
Introduction
1-2 Troubleshooting Guide
1.
Refer to
Section 2.1
,
Problem Identification and Notification
, for guidelines to gather relevant
information about the network to determine how, or if part or all of the network is affected.
2.
Refer to
Section 2.2
,
Problem Verification and Information Gathering
, for guidelines about how to
verify that a problem actually exists and gather relevant information about the problem.
3.
Refer to
Section 2.3
,
Develop Theories
, for guidelines to develop theories about what the problem could
be and how to isolate it to a particular category.
4.
Refer to one of the chapters (3 through 9) according to the category of the suspect problem as determined
in step 3. For example, if it is suspected that the problem is with booting the system, refer to
Chapter 3
for
a list of common problems related to booting. If you find your problem listed, follow the associated
troubleshooting procedure to solve the problem. When applicable, sections in
Appendix A
are referred to
for additional information.
The troubleshooting information in Chapters 3 through 9 is in a form made up of paths consisting of statements
followed by
Y
(yes) and
N
(no). If the statement is true, follow the
Y
path. If the statement is false, follow the
N
path. Do this until the path leads to a conclusion. If a solution is not found, refer to
Appendix B
for
instructions about contacting Cabletron Systems for help.
1.2 Structure of This Guide
This guide is organized as follows:
Chapter 1,
Introduction
Describes the purpose of this guide, how it is organized, and how to use it.
Chapter 2,
Troubleshooting Guidelines
Provides guidelines about what to do when a problem occurs in the
network and how to isolate it down to a particular category of problems described in one of the Chapters 3
through 9.
Chapter 3,
Booting/Image Code Loading ProblemsProvides guidelines for booting or loading an image
code from a PC or workstation to a device such as a management module.
troubleshooting procedures concerning booting problems.
Chapter 4, Desktop Network Interface (DNI) ProblemsProvides troubleshooting procedures concerning
DNI problems.
Chapter 5, Routing Problems Provides troubleshooting procedures concerning bridge routing problems.
Chapter 6, FDDI ProblemsProvides troubleshooting procedures concerning FDDI problems.
Chapter 7, Ethernet ProblemsProvides troubleshooting procedures concerning Ethernet Problems.
Chapter 8, Terminal Server Problems Provides troubleshooting procedures concerning Terminal Server
problems.
Chapter 9, Token Ring Problems Provides troubleshooting procedures concerning Token Ring.
Appendix A, Router Password Recovery ProceduresProvides password recovery procedures for various
models of Cisco routers.
Appendix B, Getting Additional Help Provides information on how to obtain additional help from
Cabletron Systems.
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