
Troubleshooting Guide 8-1
CHAPTER 8
TERMINAL SERVER PROBLEMS
This chapter provides a troubleshooting guide that identifies some of the more common problems related to
terminal servers in a network environment. Refer to the following list and proceed to the appropriate section
shown in parentheses for the possible causes and remedy.
NOTES:
In this chapter, the term “CSMIM2” also refers to the CSMIM, MODMIM, MicroCS, and
CSMIM-T1 devices unless it is specified differently.
The examples of the terminal displays shown in this chapter reflect the CSMIM software
versions up to and including Version 10.1.
1. No monitor: Prompt — (Section 8.1)
2. Was Running, Had Power Outage, Now Won’t Boot, Was Booting From UNIX Host — (Section 8.2)
3. Was Running, Had Power Outage, Now Won’t Boot From Flash — (Section 8.3)
4. Booted, but Cannot Ping or Telnet — (Section 8.4)
5. Printer is Not Printing — (Section 8.5)
6. Attempted to Use Optional Software (LAT, Dial Up, IPX, or Telnet 3270), but Software Not Working —
(Section 8.6)
7. On a Terminal Dial In, I Get Connect Message, but No Prompt, Menu, or Security Request — (Section 8.7)
8. When Dialing In as a Terminal, the “username” or “password:” Prompt Did Not Display — (Section 8.8)
9. Not Able to Establish a PPP Link — (Section 8.9)
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