
Chapter 3: Booting/Image Code Loading Problems
3-14 Troubleshooting Guide
Do this:
30101.hex
TIP: To avoid TFTP download failures, always use the /tftpboot directory structure and secure
mode (look for the “-s /tftpboot” option in the inetd.conf). When using this technique, you ONLY
HAVE TO ENTER the image filename and NOT THE FULL PATH NAME. This is a very
important step, as some UNIX stations use tftpboot as a default whether or not the secure
mode is used. If you specify a full path, the tftp download will fail. This has been a huge cause
for failures. If you do not have enough disk space in the /tftpboot directory, you can create a
symbolic link (soft link) to a file system that has enough space:
Syntax: ln -s <destination dir> /tftpboot
Example:
% ln -s /usr3/tftpboot /tftpboot
NOTE: Refer to the supporting documentation for your UNIX station or online help (man tftpd,
and man inetd).
3. Copy the hex image or fls image into the /tftpboot directory, or directory specified in the inetd.conf file
(refer to TIP above). If the firmware image has the .zip extension, the file must be before you attempt the
TFTP download. (For example, you can use Info-ZIP, a UNIX unzip utility.)
4. Now you are ready to start the TFTP download process. Use your management application to enter the
appropriate information and start the TFTP process.
TIP: For SPMA users performing an “On-line” download, use the *.fls filename, click on “On-
line download” and choose either “Download only”, or “Download and then Reboot”. When
performing an “Off-line” download use the *.hex filename and choose “Off-line download”,
“Download new image on reboot” or “Commit image to flash”.
3.3.2 Setting Up UNIX Station as TFTP Download Server Going Across a Router
to the Device
To set up a UNIX station as a TFTP download server going across a router to the device, proceed as follows:
1. Perform steps 1 through 3 in Section 3.3.1.
2. Verify whether PROXY ARP is enabled or disabled. Some routers need the TFTP server IP address in an
“ip helper” table.
If PROXY ARP is enabled, you are now ready to perform the TFTP Download.
If PROXY ARP is disabled, your device must support the “Default Gateway” feature.
This can be verified under “setup” view in the device Local Management (or other network management
software). The Default Gateway entry will be darkened, allowing you to type in the text field.
NOTE: If PROXY ARP is not enabled on the router and your device does not support the
Default Gateway, then you must set up a TFTP server on the local subnet of the device.
TIP: Make sure the subnet mask is set correctly on the server, so the server knows that the
device is across the router. This would typically be 255.255.255.0 for a Class C default mask.
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