Cabletron Systems Access Server 316 Installationsanleitung PDF herunterladen (Seite 164)

Modem Configuration Problems

13-16

Cannot Complete a Dialback Request Using a Dialer

Service

Solution

If you requested a callback but the server did not call you back, do the following:

Step Action

1 Verify that the port is configured correctly. Enter the following command. Substitute

the number of the port for 1:

Local> SHOW PORT 1

The SHOW PORT display will vary depending on the hardware you are using. For

information on configuring your access server for modem signals, refer to the

Network Access Software Management Guide.

2 Verify that you are using the correct cables to connect the computer to the access

server port. For information on supported cables, refer to your hardware

documentation.

3 Verify that the access server port hardware is working correctly. See the section

Verifying a Port for Hardware Failure (page 10-8).

4 Verify that your phone is not busy and is ready to receive the callback from the

server.

a. Queue the callback request on the server.

b. Disconnect from the server, and hang up the local phone.

5 Enter the dialer request again to make sure that the dialer service was not disabled or

deleted on the server after your request was queued.

6 Verify that you have permission to use the mode that you did when you requested the

server to call you back. See your server manager for help.

7 For information on why the dialer request could not be completed, see the accounting

log.

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Cabletron Systems Access Server 316 Installationsanleitung Seite 164